Membership Manager
Company: The Edge Fitness Clubs
Location: Milford
Posted on: November 1, 2025
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Job Description:
Who We ARE: When you work at the Best. Gym. Ever, you join the
Best. Team. Ever. You'll walk into our clean and spacious gyms with
a smile on your face and a pep in your step because you know you
are about to change lives! High-five your team and get ready to
move quickly! Combine your passion for fitness and love of people
into your career at The Edge Fitness Clubs! What We LOVE: People.
Fitness. Teamwork. Fun. Changing Lives. What You'll DO: Team &
People Management: Ensure your team is at prescribed functional
staffing levels and that all team members are executing the full
The Edge sales play which ensures success. Recruits, interviews,
and works with the General Manager to hire new Membership Advisors
into the club in partnership with Talent Acquisition team Ensure
proper scheduling of membership advisor staff for coverage and
maximum production. Dedicates the needed time to coach, train and
develop each staff member's sales and customer service skills
through practice and real play. Proactively identify and manage
staff performance concerns and gaps on a continuous basis. Creates
a positive and healthy workplace that fosters collaboration and
constant, continual improvement. Ensure new members are connected
to fitness services and set up for success Bring the company's
mission statement "Member Obsessed Fitness Professionals" to life
through member, guest and prospect interactions Financial
Performance: Hits individual and team ships, sets and guest list
expectation Monitors the KPI's to ensure that each of your
Membership Advisors achieves or exceeds our membership sales goals
and objectives. Educates team members for full understanding of
daily deliverables and monthly goals. Ensure that the required
sales activities are being met daily and provide action plans to
close any gaps. This includes self-generated leads and memberships.
Quality Control: Ensure that the Membership Advisors are building
excitement around the tour, creating a great first impression of
the club, build value on the initial training appointment, growing
the guest list at expected levels, presents memberships properly &
never lets an opportunity pass by. Coaches, teaches, and trains the
advisors to develop and improve their sales and customer service
skills. Continual training around key sales techniques (real
playing TI's, club tours & membership presentation). Communication:
Meets with the management team daily to strategize and plan on how
to achieve sales and other related budgets and expectations.
Participates in daily and weekly staff meetings to assess
performance, create a winning plan, while reinforcing team
building, and how KPI's impact their performance Corresponds daily
with the department heads about the state of the state,
communicating any needs or concerns. Attend and actively
participate in weekly sales meetings with VP of Sales and National
Sales Managers. Conducts performance reviews of their employees
with other club managers and national sales leadership
Keywords: The Edge Fitness Clubs, Milford , Membership Manager, Sales , Milford, Connecticut
