Customer Service Representative
Company: Kaman Distribution
Posted on: March 16, 2020
Kaman Industrial Technologies, a recognized leading provider of
industrial products and solutions, is looking for a self-motivated
and experienced Inside Industrial Sales Professional knowledgeable
in Bearing and Power Transmission Products to join our team in
Our Customer Service Representatives work in partnership with our
outside sales, purchasing team, and suppliers to grow our business
with existing customers, develop and gain new customers and
meet/exceed our monthly sales goals. Customer Services
Representatives are challenged to continuously work to provide our
customers with a peace-of-mind and solutions that meet/exceed their
Have you thought about working with an industry leader? If you seek
to work in a growing and challenging environment and possess the
motivation to further develop yourself and the business, this may
be the opportunity for you.
Essential Duties and Responsibilities
In this role, your key accountabilities include, but are not
--- Generate new and repeat sales by providing products and
technical information in a concise and timely manner.
--- Determine customer requirements and expectations and suggest
specific product and solutions.
--- Suggest alternate products based on cost, availability or
--- Dedicatedly recommend items needed by customers to increase
customer satisfaction and improve transaction profitability.
--- Educate customers about terminology, features and benefits of
products in order to improve product related sales and customer
--- Increase sales and average order size by cross-selling,
up-selling, add-on sales, selling our shop services and product
--- Contact customers following sales to ensure ongoing customer
satisfaction and to resolve any pending issues or concerns.
--- Remain current on product developments by attending training
(company/supplier), reading trade journals, supplier literature
--- A minimum of High School Diploma/GED, Associates Degree in
Technical discipline preferred.
--- Mechanical and mathematical aptitude preferred.
--- Knowledge of the distribution industry (Hydraulic, Pneumatic,
Fluid Power, Electrical, Motors, Motion Control, Material Handling,
Bearings) preferred. Knowledge of KIT products a plus.
--- A valid driver?s license may be required.
We offer a competitive compensation package and a comprehensive
benefit program to include:
--- Your choice of medical insurance providers and plans, Dental &
Vision insurance, & Flexible spending accounts
--- Company matching 401(k) with a great vesting schedule
--- Paid Vacation, Sick time, & Company Holidays
--- 100% tax-free tuition reimbursement
Kaman Distribution Group?is comprised of three business platforms:
Kaman Automation, Kaman Fluid Power, and Kaman Industrial
Technologies. We offer more than four million items including
bearings, mechanical power transmission, electrical and automation,
material handling, motion control, fluid power and MRO supplies to
customers in virtually every industry. Additionally, we provide
engineering, design and support for automation, electrical, linear,
hydraulic and pneumatic systems as well as belting and rubber
fabrication, customized mechanical services, hose assemblies,
repair, fluid analysis and motor management. Offering products and
solutions from more than 250 locations, our people are the
foundation of our success. We recognize that our ability to sustain
our competitive advantage rests among our talent. #KDG #KIT
Keywords: Kaman Distribution, Milford , Customer Service Representative, Sales , Milford, Connecticut
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