Tech Support Analyst - Pine Brook, NJ
Company: Optum
Location: Pine Brook
Posted on: May 12, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
As a member of the ORx Dispensing IT Support team, the Tech Support
Analyst position supports the dispensing operations at 16 OptumRx
pharmacy fulfillment locations. The Tech Support Analyst position
is to support and maintain all production Dispensing systems and
involves working with third party vendors, business, and site
leadership. In addition, this role includes assisting with software
installations, code deployments and upgrades, root cause analysis
and resolution of incidents, project documentation and
implementation, and ensuring maximum uptime of all workstations and
peripheral equipment.
The primary application supported is PCS (Pharmacy Control System)
developed by vendor QMSI. Responsibilities also include initial
triage and support for other integrated applications including TMS
(Transportation Management System), DOMS (Distributed Order
Management System), WMS (Warehouse Management System) and P2P
(Procure to Pay). The on-site IT support resource is critical in
the initial detection of production line issues and escalates as
required to resolve issues across the above application
portfolio.
The ORx pharmacy fulfillment center hours of operations are
4:00am-12:30am Sunday-Thursday, 4:00am-3:00pm Friday Central Time.
The pharmacies can extend shifts and add occasional Saturday shifts
as business needs require. The Tech Support position provides an
on-site 8-hour shift during core business hours Monday-Friday only
(e.g., -8am-5pm). A weekly on-call rotation supports all other
production hours, including weekend and holidays shifts. -
This is a full time, on-site position in Pine Brook, NJ . IT
on-site core hours and occasional weekend work will vary depending
on business and project requirements.
-Primary Job Responsibilities:
Provide on-site and remote IT support for 16 OptumRx pharmacy
fulfillment locations
Provide on-site support, troubleshooting and validation for ORx
Pharmacy Control System on-demand software deployments
Serve as a key on-site liaison between applications and vendors for
the detection and resolution of software defects and future
enhancements/user stories
Provide on-site IT support for critical P1/P2 war room
incidents
Participate in an on-call rotation supporting production hours
outside of on-site IT support hours
Manage and troubleshoot Windows PC hardware, peripherals, and
software (50-150 workstations based on site model)
Manage and troubleshoot Windows Servers running the Pharmacy
Control System Software (- 8 app servers, 3-mode SQL database
cluster)
Assist pharmacy technicians and systems operators with
workstations, operating systems, applications, printers, and other
specialized peripherals
Direct on-site, hands-on support of user applications and system
configuration issues
Monitor ServiceNow support workgroups for new tickets and perform
triage and problem resolution
Additional Responsibilities May Include:
Review and implement the setup of monitoring software as needed
Create ad-hoc reports and perform data analysis as required by the
business
Review project status and adjust priorities and schedule to meet
expected timelines on all dispensing projects
Create and submit change requests for any activities involving the
production environment
Manage incidents and problem tickets and support projects and
initiatives
Create and maintain documentation of all IT Dispensing
processes
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
3+ years of experience with systems administration
3+ years of experience with Windows systems, including Windows
Workstation and Server
3+ years of experience with PC troubleshooting
3+ years of experience with software support and
troubleshooting
Open to occasional weekend work / on-call rotation support for
business and vendor-initiated projects (e.g., production line
tuning)
Preferred Qualifications:
Bachelor's Degree
Software deployment experience
Experience with SQL databases
Experience with scripting languages, such as Microsoft
PowerShell
Networking knowledge
Disaster Recovery experience
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The salary range for this role is $71,600 -to $140,600 -annually
based on full-time employment. Pay is based on several factors
including but not limited to local labor markets, education, work
experience, certifications, etc. UnitedHealth Group complies with
all minimum wage laws as applicable. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Milford , Tech Support Analyst - Pine Brook, NJ, Professions , Pine Brook, Connecticut
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