Data Analyst (Service)
Company: FCP Euro
Location: Milford
Posted on: February 20, 2021
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Job Description:
About FCP EuroFCP Euro started as a small family-owned operation
in 1986. Since then, it has evolved into a reputable worldwide
automotive parts distributor, valuing quality goods and outstanding
customer service. FCP Euro is a rapidly growing company that is
looking for dedicated individuals who enjoy working in a culture of
being the best.Data Analyst (Service)FCP Euro is looking to hire a
data analyst (service) who will serve as the data team liaison to
the customer service operation of the company, helping drive a
better understanding of the quality of our customer service,
customer needs, and service improvement.The ideal candidate will be
a self-starter, naturally inquisitive, feel comfortable in a lean
and fast-paced environment, driven to delve deep into our datasets
to deliver actionable insights on customer behavior, and able to
effectively communicate those insights to stakeholders so we can
better serve our customers.Candidates should be open to learning
and personal development as we are continuously learning new tools
and technologies on our way to find the perfect mix. A "can do"
mentality that can integrate disparate data sources into new
pipelines and wrangle data is necessary. Candidates should have
prior experience with Google Analytics, relational databases and
SQL, as well as open source data analysis frameworks such as
python/R, as they will be expected to expand and own the data
infrastructure for their embedded area as well as contribute to the
robustness of FCP's data infrastructure as a whole.Data Analysts
are expected to actively shape company culture, facilitating
greater inclusion, engagement, be an embodiment of our core values,
and raise awareness about data and its application potential. With
guidance from your manager you'll be expected to be continually
learning, testing assumptions, experimenting with new technology
and breaking out of your comfort zone as we push back the borders
of the unknown.Responsibilities And Duties* Integrates disparate
data sources to monitor customer interactions, experience, reviews,
overall satisfaction, and ship times.* Builds out data gathering
tools on customer experience such as surveys and review tools.*
Monitors data infrastructure for CCPA compliance.* Identifies
current and future KPIs and builds related data pipeline and
reporting.* Implements processes for automated scoring of customer
interactions and flagging feedback for followup.* Use various data
sources to highlight improvements to interaction modeling and web
site functionality. * Interfaces directly with FCP Euro's Service
Team to leverage data to improve customer satisfaction.* Regularly
reports findings to a broader audience.Qualifications And Skills*
Strong communication skills, able to communicate complex processes
and approaches to stakeholders* Passionate about data, the
discovery process, how things work and how they can be improved
through data* Analytical thinking - familiar with statistical
concepts and able to visualize a process, test assumptions,
question the current body of knowledge, and foresee future problems
and applications of a given approach* Able to effectively visualize
bulk data for business stakeholders* Google Analytics API
experience preferred* Familiarity with customizable survey tools
preferred (Qualtrics, Survey Gizmo, etc.)* Prior experience with
relational databases and SQL queries* Prior R/Python experience
preferredPowered by JazzHRsm2syFPlgd
Keywords: FCP Euro, Milford , Data Analyst (Service), Professions , Milford, Connecticut
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