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Training Operations Lead

Company: Waters Corporation
Location: Milford
Posted on: November 22, 2022

Job Description:

The Training Operations Lead is responsible for all communications, operational planning, forecasting, goal setting, and resource coordination for service training delivered for the Americas and European field service engineer teams.

  • Partner with Americas' and European service management teams in the development of their employees by providing guidance on learning paths, course priorities, and mentoring activities. Support new hire onboarding activities.
  • Oversee day-to-day operations of the Milford-HQ, Wilmslow, ETSC and other training centers and provide logistical support, as required. Collaborate with management to strategize and resolve operational and logistical reported issues.
  • Achieve targets for course availability and backlog reduction, as required. Monitor and manage KPIs (Key Performance Indicators) to drive operational excellence. Monitor and manage financial aspects of training delivery (expenses due to travel, consumables and capital) to drive fiscal responsibility.
  • Contribute to training plans as inputs to the Waters Product Development Process. Propose and execute delivery strategies to satisfy new product training requirements.
  • Identify and assess opportunities to improve effectiveness and efficiency of training delivery and associated practices. Lead initiatives to realize targeted outcomes, as required.
  • Drive compliance to Waters Quality Systems, Good Laboratory Practices, and Environmental Health & Safety standards within Global Services Education classrooms and laboratories.
  • Collaborate with peers to ensure best practices and to create, administer, and maintain training polices, processes, procedures, and forms.
  • Represent Global Services Education by participating on Waters Global Services project teams.


    • BS/BSc or higher in chemistry, biology, or related science; MS/MSc in education or business is beneficial.
    • 5+ years of field service engineer experience. Training delivery experience preferred.
    • 2+ years of operations and budget management with or without direct reports.
    • Ability to influence and lead cross-functional teams.
    • Exceptional organization and communication skills. Detail- and action-oriented.
    • Enthusiastic and self-motivated. Ability to work well with diverse managers and employees.

      Company Description
      Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality. - -
      Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. -
      Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. -
      Key Words#LI-Hybrid

Keywords: Waters Corporation, Milford , Training Operations Lead, Other , Milford, Connecticut

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