The Assistant General Manager assists in the overall operation
of the Guest Service area which includes: Front Desk, PBX,
Reservations, Hotel F&B Supply ordering, Scheduling, and
transportation Services. The position entails active involvement
with guests and employees. This is a hands-on position that
requires leading assigned shifts and supporting the GSM.
CANDIDATES WITH NO HOTEL EXPERIENCE WILL NOT BE CONSIDERED AND
ARE ADVISED NOT TO APPLY PLEASE.
Assist in generating maximum financial performance of the Guest
Service area. This includes assisting the generation of Transient
Room Revenue and effective cost controls.
Assist in achieving the human resource goals for the Front
a. Proper orientation of new team members.
b. Effective training and development of team members.
c. Provide a professional and caring work environment.
d. Maintain effective communication and feedback with
departmental staff, GM, and Director of Sales and Marketing.
e. Willing and able to cover all shifts including Night Audit in
case of Call Outs
Maintain a professional and ethical image for the Front Office
areas of the Hotel.
F&B inventory control/ordering & shopping at local retail
Working with Maintenance and Housekeeping Departments to address
The following are basic expectations for this position:
Strong interpersonal/leadership skills, professional caring
approach towards employees and guests.
Guest First" approach.
Previous Hotel Brand Experience preferred, but not required
Minimum 2 years hotel front desk experience preferred
Experience in cash handling, accounting, computer systems - both
point of sale and office administration.
Desirable Qualifications: Previous experience in a limited
&/or full-service hotel.
Source: Hyatt Brands