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Roadside Assistance Tech - Sign-On Bonus!

Company: AAA Northeast
Location: Milford
Posted on: May 3, 2021

Job Description:

*This position is eligible for a $2500 sign-on bonus! Please see terms below **Multiple full-time Tow Truck Operator (Flatbed or Wrecker) and Battery Service Tech positions available primarily out of our Bridgeport, CT location.A Variety of first shift, mid-day, second shift, and overnight positions are available, and will include either a Saturday or a Sunday. Responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle. Tow Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival). They ensure member safety and vehicle security, educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries and other related services. Provides minor mechanical assistance (if trained and equipped) in attempt to get member’s vehicle on-the-go instead of tow. If not successful, then tow disabled vehicles to repair facilities or other member requested destinations.Responds to Member’s request for service: Accepts calls and responds to Dispatch or members with ETA to destination. Locates members and greets members to take action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation. Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions. Provides efficient minor mechanical assistance (if trained and equipped) and towing service: Asks probing questions to help diagnose probable causes of breakdowns. Makes a preliminary determination of the best course of action based on all information collected about the situation. Asks for assistance if unsure about a certain situation. Provides battery boost as appropriate; follows all safety procedures. If towing is required, safely tows vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications, as appropriate. Maintains AAA high standard of service and image: Maintains service vehicle and equipment in good safe working order (conduct safety checks). Maintains inventory of tools and products to ensure all service calls can be completed. Follows all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage. Maintains a professional image (self and vehicle) to properly portray the AAA brand. Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if vehicle is to be towed (subject to Club policies and procedures). Operates in vehicle MDC computer to receive and update information regarding calls. Collects Club revenue through cash and credit cards accurately based on services rendered. Safeguard confidential information and follow proper guidelines on paperwork according to Club policies. Promotes AAA products and services: Educates members on AAA battery replacement service and refers call to appropriate technician. Promotes other AAA products and services. Works with Dispatch to get members to their intended destinations (e.g., hotel, airline reservations, rental car). Ability to work independently with little face-to-face contact with other members of the service team. Must be flexible and adapt to work a variety of shifts to cover a 24/7 operation. Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow. Working under pressure, in busy circumstances, with various traffic conditions, weather conditions Other duties may be assigned. Education/Licenses/Certifications: High School diploma or GED required Active and valid driver’s license issued by only one state or jurisdiction requiredAble to obtain and maintain a minimum of one-year DOT card pre-hire and as a current employeeSatisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policyExperience: At least 21 years of age Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting is a plus, but not requiredTowing and/or automotive mechanics experience preferred.*Sign-on bonus terms: Any candidate who accepts a full-time, regular job as a Roadside Technician with AAA Northeast at any of our Fleet locations before 5/31/21 will be eligible to receive a $2500 sign-on bonus. This bonus will be issued in two installments, the first after successful completion of 3 months of employment and the second after successful completion of 6 months of employment. These bonus terms take effect on your first day of work.AAA Northeast is driven by the diverse talents, skills, passions and expertise of our team. We’re continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Keywords: AAA Northeast, Milford , Roadside Assistance Tech - Sign-On Bonus!, Other , Milford, Connecticut

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