Customer Retention Representative (Remote)

Company: Quadient
Location: Milford
Posted on: January 15, 2021

Job Description:

Customer Retention Representative - Remote Excellent career opportunity to fulfill the needs of existing customers at risk of cancelling services or orders as an ( Remote ) Customer Retention Representative . No nights or weekends! Quadient is a worldwide leader in the mailing industry with over $1 billion in annual revenue. QuadientDirect is the fastest growing segment within Quadient USA and we are looking for some top performers to join our sales team. B2B professional sales environment, no weekends, stable company in business over 90 years Base + commissions with on target earnings around $48K Guaranteed commissions during the first 3 months Handle high volume, inbound calls (-50/day) to address customer complaints with the goal of increasing satisfaction and securing renewals or saves Utilize sales skillset of probing, effective listening, building value and objection handling to position program benefits, product features, and company's value proposition Process orders, prepare correspondence, and offer discounts within pre-established limits High School Diploma/GED required, Associates Degree preferred 1-2 years of customer service in addition to previous telemarketing or inside sales experience preferred Excellent communication skills and proficiency in Microsoft programs (Outlook, Excel, Word, etc.) required What Quadient USA Offers You: Competitive Salary and Commissions Structure & Incentive Trips 401(k) Retirement Plans --Company Match Offered Life & Disability Insurance --Company Sponsored Paid Vacation, Sick Leave, & 11 Company Holidays Career & Leadership Development Tuition Reimbursement Program Veterans Program Company Sponsored Diversity Groups Quadient values and actively seeks candidates who display the following qualities: Empowerment -- embrace and drive change Passion -- determined to drive customer success Inspiration -- lead by example and constantly innovate Community -- collaborate like crazy About Quadient Quadient is the driving force behind the world's most meaningful customer experiences. We simplify the connections between people and what matters through four key solution areas: Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions. We're trusted by hundreds of thousands of customers around the world to help them create personalized interactions and make meaningful connections. Disclaimer The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Quadient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Quadient, Milford , Customer Retention Representative (Remote), Other , Milford, Connecticut