Professional Services - Implementation

Company: Quadient
Location: Milford
Posted on: January 12, 2021

Job Description:

ABOUT QUADIENT -- Quadient is the driving force behind the world---s most meaningful customer experiences. We simplify the connections between people and what matters through four key solution areas: Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions. We---re trusted by hundreds of thousands of customers around the world to help them create personalized interactions and make meaningful connections. Quadient. Because Connections Matter. Click HERE to learn more about Quadient. General Summary - Remote Opportunity We're looking for someone with a background in Professional Services with Accounting & Finance experience, with ERP's, software implementation and customer success programs. You must be comfortable operating in a fast-paced, dynamic start-up environment. You will be handling software implementation and customer success. Essential Duties/Responsibilities Primary (Implementation/Onboarding Services): - Work closely with the pre sales / sales team to help sell our onboarding services - Work directly with clients to determine their requirements and configuration options for their onboarding to the YayPay platform - Develop and refine implementation & onboarding functional and technical documentation - Act as a technical main point of contact for clients and YayPay---s development team during the onboarding process - Coordinate specific client requests for custom enhancements with Product and Engineering teams - Research specific issues for Clients to analyze the root cause of a reported observation, including analysis within Client---s Production environment, ERP, CRM, etc. Secondary (BPA Project Implementation): - Implementation and Training for other BPS Solutions - Work closely with fellow BPA PSO team members and clients to assist in implementing and training Impress platform-based solutions - Ability to guide customer on successful journey during project delivery Required Skills & Experience - Excellent spoken and written communication, interpersonal, relationship building skills - Ability to work both independently and with a team - Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with clients, partners, etc. - Experienced in global markets, customs and individual country business protocols and dynamics - Highly motivated and independent contributor - High energy, enthusiasm, and passion for the business Quadient values and actively seeks candidates who display: Empowerment --- embrace and drive change Passion --- determined to drive customer success Inspiration --- lead by example and constantly innovate Community --- collaborate like crazy What We Offer You: Company subsidized Medical, Dental, and Vision Insurance 401(k) Retirement Plans ---Company Match Offered Life & Disability Insurance ---Company Sponsored Paid Vacation, Sick Leave, & 11 Company Holidays Career & Leadership Development Tuition Reimbursement Program Veteran Programs Company Sponsored Diversity Groups Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. ? Disclaimer The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Quadient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Quadient, Milford , Professional Services - Implementation, Other , Milford, Connecticut