Type Regular Full-Time
Overview Waters is seeking an established leader to design,
coordinate and manage our Software User Experience function. The UX
Director will work with personas ranging from engineers to VP’s of
a $2B company helping define the overall customer experience. The
Director of User Experience will work across the enterprise to
ensure alignment to branding, non-software areas of the user
workflow, and seamless integration with Waters.com.
The leader will interface and influence leaders across many
functions in Waters including Software Engineering, Product Owners,
Systems Engineering, Customer Experience, Web Development Team,
Product Marketing, and will work to help define a ROI model across
the functions. Typical interactions for the leader will be – daily
with engineers, product management, functional directors; weekly
with project leaders, functional senior directors; monthly with
project review boards, vice president leaders.
The leader will have hands on experience and the ability to
build a team to support new product offerings which includes our
‘best in class’ waters_connect software suite. waters_connect is at
the heart of all our new systems and leads with a message of
usability and customer experience excellence. The leader will have
complete accountability for the waters_connect user experience
within our systems. Additionally, we will continue to evolve the
user experience of existing offerings at the software and system
The leader will work with their team to have a world-class
leading design system in place within the 1 st year of hiring. The
design system will be used by our software teams creating systems.
The leader will work closely with our web team to ensure that we
have one design system for the company.
Experience of design thinking as a foundational design
philosophy that is key. Having the ability to then mentor and teach
that thinking to employers, stakeholders and senior leadership will
be essential to the role’s success.
This is a great opportunity for an individual with demonstrable
experience and high energy who brings their ideas to help an
amazing company through next generational product developments.
Beyond leadership it's an opportunity to take everything you have
learnt to date and help define the product experience for one of
the world's most innovative companies.
Responsibilities UX Roles and Responsibilities
Lead the development of the Waters software UX strategy in
partnership with the product development organization and key
Ensure consistency with the broader enterprise UX and Branding
strategies at the corporate level, resulting in measurable
Develop and articulate a vision and plan for the UX function
which is aligned with our corporate aspirations to differentiated
through user experience and class leading scientific
Lead and communicate the user experience and software design
strategies that align with the Waters overall systems UX vision.
Improve the customer journeys (in the context of high-value
workflows for our systems) by driving usability, user interface
consistency and process through Waters’ systems engineering
Collaborate with the Software and Systems Product Owners,
Product Marketing, and Customer Experience teams to understand how
UX will differentiate our products.
Work alongside our Customer Experience function to drive
workflow consistency through the Waters’ systems workflows and
maintain a fully accountable and visible reporting mechanism.
Provide innovation and thought leadership such that we create
product innovation through the system user experience.
Provide UX thought leadership with a focus on converting strong
conceptual thinking to impactful and measurably improved
Ensure that systems design and interactions are accurately
developed in final product for optimal effect and support of
Embody best-in-class UX thinking, unending curiosity and
creative energy to achieve great product outcomes and superior
Software UX Function Leadership
Build and lead a world class team of UX professionals who are
focused on software but understand what comes before and after.
Drive process and practice changes through the software
engineering teams enabling everyone to think customer 1 st while
empowering delivery teams to move as fast as possible. Encourage
the use of personas and drive that practice throughout the
Creation and monitoring of key success metrics for the customer
facing user experience at the workflow level.
Define software UX standards to enable the delivery teams to
work as efficiently and effectively as possible.
Leadership of a Design System project that will have measurable
impact on delivery team’s productivity.
Understand and solve complex business and functional problems
for software users by creating world-class experiences.
To lead from the front, enable our teams but always focus on
empowerment where possible.
Bring outside views of UX into the wider development team and
evangelize to enable growth.
Creation and maintenance of career development paths for all UX
professionals in the team.
Cross Functional Collaboration
Form and maintain deep working relationships with multiple
functions including; Software Leadership, Web Team, Customer
Experience, Systems Product Management, Systems Architecture,
Support the continued growth of our Customer Experience team
which is focused on the end to end experience a customer gets from
Qualifications 8+ years of professional experience of leading,
managing and developing a UX team in a multidisciplinary
environment. Experience working with designers and engineers at the
intersection of hardware and software is a strong plus
Ability to explain complex design thinking to executive
Passion for insisting on high standards (to the point that most
other people would think they are being unreasonable).
Must have scientific curiosity and be willing to learn about how
our customers use our products.
The ability to talk with customers about highly complex software
systems and bring those customer insights back to others working
towards customer success (outside of software).
Possess a systematic problem-solving approach, coupled with
strong communication skills and a sense of ownership and drive.
Expert understanding of designing and detailing intuitive
interfaces for cross-platform devices. Experience of integrated
hardware and software systems is preferred.
Experience with experience blueprinting and user journey
Successfully lead multiple complex projects simultaneously,
handle a fast-paced work environment, deadlines, and changing
Contribute ideas and collaborate with all levels of the team to
produce stunning work!
Experience of using best practices to interview users and
conducting usability testing.
Results oriented, innovative, proactive with an ability to
manage multiple priorities
Demonstrated ability to think strategically about business,
product, and technical challenges
Experience with leading distributed teams.
Highly collaborative with an ability to influence and reach
A good negotiator with the gravitas to influence and create
harmony in an engineering context.
Cultural awareness to network with people globally.
Looks beyond functional silos to ensure the very best user
Operates with integrity, transparency and humility
Acts as a true company owner to advance the overall interests of
Carries a broad global perspective of markets, tech, and
Balances clear strategic thinking and accountability in
execution to deliver results
Actively creates the conditions for Waters’ people and teams to
Bachelor’s Degree in a design (UX/UI, Information Science,
Informational Design, Visual Communication, Graphic Design) or
Software Engineering. Importantly must have curiosity and interest
in human health or science.
Company Description Waters Corporation (NYSE: WAT), the world's
leading specialty measurement company, has pioneered
chromatography, mass spectrometry and thermal analysis innovations
serving the life, materials and food sciences for 60 years. With
approximately 7,000 employees worldwide, Waters operates directly
in 31 countries, including 15 manufacturing facilities, and with
products available in more than 100 countries.
Waters Corporation's businesses include Waters, TA Instruments,
VICAM, ERA, and Nonlinear Dynamics.
Waters creates business advantages for laboratory-dependent
organizations by delivering ultra performance liquid chromatography
(UPLC), high-performance liquid chromatography (HPLC),
chromatography columns and chemistry products, mass spectrometry
systems, laboratory informatics solutions, and comprehensive
service programs to enable significant advancement in healthcare
delivery, environmental management, food safety, and water
Diversity and inclusion are fundamental to our core values at
Waters Corporation. Celebrating diversity is important to us. We
thrive on it for the benefit of our employees, our products, our
customers and our community. Waters is proud to be an equal
opportunity workplace and is an affirmative action employer. We are
committed to equal employment opportunity regardless of race,
color, religion, sex, national origin, sexual orientation, age,
marital status, disability, gender identity or protected Veteran
Key Words Experience Design, Design, UX, UI, Interaction Design,
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