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Sales Lead - Milford Marketplace

Company: The J.Jill Group
Location: Milford
Posted on: September 12, 2020

Job Description:

Overview :

The Sales Lead supports the management team in achieving store sales and profitability goals by creating a positive and energetic store environment. The primary focus is to ensure a superior customer experience by acting as the sales floor leader and allowing management to focus on overall store leadership. Assists the management team in ensuring excellent visual merchandising and operational standards. In the absence of the Store Manager or Assistant Store Manager, the Sales Lead acts in the capacity of the manager on duty.

Responsibilities :

Sales Generation and Performance

Responsible for achieving individual and store sales and productivity performance goals:

When acting in capacity as manager on duty, communicates store and individual goals to all associates and uses metric results to motivate and coach to behaviors Identifies and celebrates individual and team successes

Builds customer loyalty by creating genuine connections with customers, achieving J Jill Credit Card and Email capture goals, and assisting with company sponsored outreach events

Works with customers to resolve merchandise and customer service issues timely and effectively, ensuring positive customer experience and continued customer loyalty

Coaches Store Team

Promotes a positive and energetic store atmosphere of teamwork as well as individual associate contribution:

Acts as a Sales Floor Leader and a role model to ensure all customers are delighted and segment selling goals are achieved

Encourages store associates to try on new styles to enhance product knowledge, assist customers in building great outfits and project the J. Jill brand image

Ensures customers are encouraged to try on items and associates are genuinely advising to help her build her wardrobe in the fitting room

Assists in training new associates, with particular focus on product and customer experience

Visual Merchandising

Assists with planning and executing floorset and ongoing re-merchandising of store

Ensures excellent visual standards are consistently maintained

Replenishes the sales floor consistently to ensure all sizes and minimum standards are represented on the sales floor

Operational Excellence

When acting in capacity of manager on duty, adjusts weekly store schedules if needed to meet customer needs

Utilizes company tools to ensure optimal daily floor coverage and zoning, as well as management of tasks

Participates in all operational areas and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization

Assists with protecting company assets and reduce merchandise shrink by overseeing internal, external and administrative inventory processes according to company procedures

Ensures compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect company assets

Performs all duties in the best interest of the company and brand

Qualifications :

Leadership qualities, training and team building skills

Excellent customer service skills with statistical track record in all areas of sales

Strong style, merchandising and wardrobing skills

Ability to clearly communicate goals and objectives to team

Entrepreneurial and creative

Treats everyone on the team with dignity and respect, and motivates through inspiring and encouraging leadership

2+ years Women’s Specialty Retail experience required, 1+ years in a store supervisory position preferred

Point of Sale and general Microsoft Office software experience

Experience in relevant Human Resource processes

Must have the availability to work during the majority of peak business periods, including Saturday and Sunday

Interested in a career with J.Jill? Sign up here to receive an email alert when jobs become available in our Home Office, Retail Locations, and Contact and Distribution Center.

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Retail - Store Management, Milford, Connecticut, United States Remove

Copyright 2020 The J.Jill Group. All Rights Reserved

Keywords: The J.Jill Group, Milford , Sales Lead - Milford Marketplace, Other , Milford, Connecticut

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