Technical Service Lead - BMW

Company: FCP Euro
Location: Milford
Posted on: February 24, 2021

Job Description:

About FCP EuroSince 1986, FCP Euro has become the leading online store for OE, OEM, and Genuine replacement parts for European cars. Check out our website at www.fcpeuro.com if you haven't already done so.Because of unprecedented growth and an incredibly enthusiastic community, we're expanding our company, and we are growing fast! With the right people, we're convinced the next few years will be an incredible period of growth and excitement. To meet this challenge, we're looking for new team members.We first look for chemistry, ambition, and compatibility, then we focus on the appropriate skills for each position. Here at FCP Euro, our culture is key!Right now, we're in one of the most exciting phases in our history. You're going to sense urgency and energy when you become part of the FCP Euro family. Everyone has an opportunity to grow with us, especially people who show entrepreneurial spirit, ambition, and brilliance.Job SummaryCustomer Experience is at the heart of FCP Euro. It's been a part of our core values since day one and we continue to live and breathe it every day. As a Technical Service Lead, you will be responsible for researching answers and responding to customer inquiries of a technical nature about their vehicle. The inquiries include, but are not limited to, suggested maintenance, diagnostics, part fitment, and recommendations.Responsibilities And Duties* Provide diagnostic and technical support for products in our catalog* Provide suggested preventive maintenance and repairs based on customers vehicle history* Provide proper fitment guidance for customers when making a purchase* Service technical inquiries via ticketing system via phone & email communications with customers.* Documenting and relaying technical feedback to department heads as needed. * Provide consistent and scheduled technical training for BMW's to TSA's * Work directly with BMW catalog manager to understand composition and gaps in the catalog and provide feedback where necessary to help build and maintain the catalog BMW offeringsQualifications And Skills* Must know and understand how to navigate BMW TIS* Has experience or knowledge using BMW ETK finding part information* Knows BMW platforms (drivetrain and chassis), diagnostic techniques, and common repairs * Hands-on automotive mechanic experience specifically with European makes and models. * Experience in a customer service role, required duties and responsibilities including servicing customers via telephone, email, and face-to-face interactions* Experience performing in an environment where KPIs are tracked and tracking statistics to plan.* Strong oral and written communication skills including utilizing proper email etiquette* Proficiency in computer applications such as Word, Excel, Gmail required, Google Docs preferred.Benefits And Perks* Medical, Dental, Vision* Life, Disability, Critical Illness, Accident* PTO (Paid Time Off)* 401k with Company Match* Exclusive Discount OfferingsNo phone calls or agency referrals, please.FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the lawPowered by JazzHRTF80IfAeni

Keywords: FCP Euro, Milford , Technical Service Lead - BMW, IT / Software / Systems , Milford, Connecticut