Technical Service Lead - BMW
Company: FCP Euro
Location: Milford
Posted on: February 24, 2021
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Job Description:
About FCP EuroSince 1986, FCP Euro has become the leading online
store for OE, OEM, and Genuine replacement parts for European cars.
Check out our website at www.fcpeuro.com if you haven't already
done so.Because of unprecedented growth and an incredibly
enthusiastic community, we're expanding our company, and we are
growing fast! With the right people, we're convinced the next few
years will be an incredible period of growth and excitement. To
meet this challenge, we're looking for new team members.We first
look for chemistry, ambition, and compatibility, then we focus on
the appropriate skills for each position. Here at FCP Euro, our
culture is key!Right now, we're in one of the most exciting phases
in our history. You're going to sense urgency and energy when you
become part of the FCP Euro family. Everyone has an opportunity to
grow with us, especially people who show entrepreneurial spirit,
ambition, and brilliance.Job SummaryCustomer Experience is at the
heart of FCP Euro. It's been a part of our core values since day
one and we continue to live and breathe it every day. As a
Technical Service Lead, you will be responsible for researching
answers and responding to customer inquiries of a technical nature
about their vehicle. The inquiries include, but are not limited to,
suggested maintenance, diagnostics, part fitment, and
recommendations.Responsibilities And Duties* Provide diagnostic and
technical support for products in our catalog* Provide suggested
preventive maintenance and repairs based on customers vehicle
history* Provide proper fitment guidance for customers when making
a purchase* Service technical inquiries via ticketing system via
phone & email communications with customers.* Documenting and
relaying technical feedback to department heads as needed. *
Provide consistent and scheduled technical training for BMW's to
TSA's * Work directly with BMW catalog manager to understand
composition and gaps in the catalog and provide feedback where
necessary to help build and maintain the catalog BMW
offeringsQualifications And Skills* Must know and understand how to
navigate BMW TIS* Has experience or knowledge using BMW ETK finding
part information* Knows BMW platforms (drivetrain and chassis),
diagnostic techniques, and common repairs * Hands-on automotive
mechanic experience specifically with European makes and models. *
Experience in a customer service role, required duties and
responsibilities including servicing customers via telephone,
email, and face-to-face interactions* Experience performing in an
environment where KPIs are tracked and tracking statistics to
plan.* Strong oral and written communication skills including
utilizing proper email etiquette* Proficiency in computer
applications such as Word, Excel, Gmail required, Google Docs
preferred.Benefits And Perks* Medical, Dental, Vision* Life,
Disability, Critical Illness, Accident* PTO (Paid Time Off)* 401k
with Company Match* Exclusive Discount OfferingsNo phone calls or
agency referrals, please.FCP Euro provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination or harassment of any kind on the basis of
race, color, religion, sexual orientation, sex, gender identity or
expression, national origin, cultural heritage, ancestry, political
belief, age, marital status, family status, pregnancy, physical or
mental disability, intellectual disability, learning disability,
veteran status or any other characteristic protected by the
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Keywords: FCP Euro, Milford , Technical Service Lead - BMW, IT / Software / Systems , Milford, Connecticut
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