Part Time Guest Service Agent

Company: Claremont Corp.
Location: Milford
Posted on: May 20, 2023

Job Description:

Part Time Guest Service Agent Front Office Description * Handle requests and transactions of hotel guests.* Serve as the main point of contact for all guest requests and needs.* Exhibit courteous hospitality at all times to guests and associates.* Be proactive in offering additional services and informing guests of hotel facilities and local attractions.* Administer hotel guest payment policies.* Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.* Post all charges including valet and other miscellaneous charges to guest account.* Maintain hotel key security system.* Oversee safe deposit boxes for guests.* Verify credit cards and balance bank at the end of the shift.* Run and verify availability report at the beginning of the shift. Update report as needed.* Review communications log at the beginning of the shift.* Know and follow the hotels emergency procedures in the event of an actual emergency.* Notify appropriate supervisor immediately of any problem with rooms.* Check in and check out should be as expeditious as possible.* Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.* Prompt distribution and notification to guests of mail.Claremont Company offers a comprehensive rewards and compensation package for eligible associates that includes:* Competitive Wages* Medical and Dental Insurance* Flex Spending Account* Long Term Disability* 401(k) retirement plan* Sick Pay* Vacation* Holiday PayClaremont Companies is an equal opportunity employer. EOE M/F/D/V Requirements * High school graduate or equivalent.* Must speak, read, write, and understand English.* Previous hotel-related experience desired.

Keywords: Claremont Corp., Milford , Part Time Guest Service Agent, Hospitality & Tourism , Milford, Connecticut