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Hilton Grand Vacations: Guest service agent

Company: Hilton Grand Vacations
Location: Milford
Posted on: June 28, 2020

Job Description:

Job Description The Guest Service Agent will provide outstanding customer service while checking owners/guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. What will I be doing ? Provides outstanding customer service while checking owners/guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Ensures that every interaction with an owner or guest is a positive and memorable experience. Inputs information into the computerized reservations' system to update and maintain records. Calls for bell person, as needed. Accesses' reservation system to confirm unit availability and assists guests with reservations or changes, maintaining HGVC rental policies in an effort to maximize inventory. Generates invoices and collects monies due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safety deposit boxes. Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests and resort staff. Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail. Receives housekeeping and maintenance requests or work orders and contacts the appropriate departmental personnel. Relays pertinent information to oncoming shift. Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Reports any unresolved problems with owners/guests to management. Maintains clean work area. Offers information on area attractions and resort amenities. Type correspondence, reports and assists club owners in certain aspects of their club program. Provide assistance to other departments as needed; carries out other duties as assigned. Rotates shift coverage of entrance as gate attendant on a regular basis, assuming all appropriate responsibilities of that role. Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position. Qualifications What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing. A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations. Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands. Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands 6 months Customer Service Experience It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Front Desk/Guest Services Agent Cash/credit card transactions Resort Hospitality or related industry VOICE Bilingual What will it be like to be a Team Member ? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a fantastic benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and excellent travel benefits. We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

Keywords: Hilton Grand Vacations, Milford , Hilton Grand Vacations: Guest service agent, Hospitality & Tourism , Milford, Connecticut

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