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HR Operations Manager (Employee Relations Specialist)

Company: Waters Corporation
Location: Milford
Posted on: March 20, 2023

Job Description:

Waters Corporation is currently seeking an HR Operations Manager (Employee Relations Specialist) to join our regional HR Advisor team. Reporting directly to the Director, HR Operations (Americas), the HR Operations Manager will focus on providing consultative services and expertise within a shared services model across the Americas - The broad ranges of HR offerings include but are not limit to: Investigating and Resolving Employee Relations, coaching managers and employees on performance, compensation, implementing HR initiatives and projects.
Aspects of the role include:

  • Providing coaching to employees and leadership in the areas of employee relations and performance management
  • Drafting and updating regional HR policies
  • Partnering with COEs in HR including (Total Rewards, Talent Management, HR Business Partners) on implementation of regional HR initiatives and projects


    • Provide detailed and effective guidance and coaching in the areas of employee relations and performance management. -
    • Ensure consistent interpretation and application of employment policies and practices
    • Ensures that escalated client/employee issues are -resolved with urgency
    • Conducts internal investigations in conjunction with appropriate resources
    • Responsible for consistent and efficient delivery of a broad range of HR services and CoE programs for the organization. May have a particular focus or expertise in an area of HR or particular geography. - Support the administration of Compensation, Benefits, Employee Relations, Payroll, Time & Attendance, Recruiting, and Learning & Development. Delivery of HR services and CoE programs in compliance with country specific laws and regulations
    • Partner with CoEs and HRBPs on the design, development and implementation of HR policies and procedures, making sure new services and programs are in compliance with local policies and procedures for the region. Provide consultation, guidance, and coaching to more junior members of HR Operations. Services and Programs may be related to various HR functions, including but not limited to compensation, payroll, benefits, time & attendance, employee relations, recruiting, learning and development, data administration, and HRBP support
    • Implementation of programs to effectively communicate with and train HR staff, employees, managers and key stakeholders on new processes and standard requirements
    • May work with Legal Counsel directly as appropriate


      • University degree in Business Management, Operations, Human Resources or related field or equivalent combination of education and experience. PHR, SHRM-CP or related certifications preferred. -
      • 5+ years' experience in Employee Relations with a university degree
      • US based employee relations experience required. Canada employee relations experience preferred
      • Ability to manage a large caseload of day-to-day ER issues, able to prioritize assignments, ask clarifying questions, surface issues, and ensure that work is completed accurately and timely.
      • Ability to effectively present information
      • Ability to influence behaviors across team and inspire results
      • Ability to write reports, business correspondence and procedures
      • Proficiency in Microsoft Office Suite
      • Attention to detail
      • Customer focused

        Company Description
        Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality. - -
        Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. -
        Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. -
        Key WordsEmployee Relations, HR Generalist, HR Operations, HR Advisor

Keywords: Waters Corporation, Milford , HR Operations Manager (Employee Relations Specialist), Executive , Milford, Connecticut

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