Help Desk Manager

Company: FCP Euro
Location: Milford
Posted on: May 13, 2022

Job Description:

Helpdesk ManagerAbout FCP EuroSince 1986, FCP Euro has become the leading online store for OE, OEM, and Genuine replacement parts for European cars. Check out our website at if you haven't already done so.Because of unprecedented growth and an incredibly enthusiastic community, we're expanding our company, and we are growing fast! With the right people, we're convinced the next few years will be an incredible period of growth and excitement. To meet this challenge, we're looking for new team members.We first look for chemistry, ambition, and compatibility, then we focus on the appropriate skills for each position. Here at FCP Euro, our culture is key!Right now, we're in one of the most exciting phases in our history. You're going to sense urgency and energy when you become part of the FCP Euro family. Everyone has an opportunity to grow with us, especially people who show entrepreneurial spirit, ambition, and brilliance.Job SummaryThe Helpdesk Manager at FCP Euro is responsible for the growth and success of the Helpdesk as well as user support with a focus on customer service and the user experience. They will own the service and support workflow and processes, aligning and working directly with the Director of IT. Supporting technologies must be efficient, effective, and maximize productivity. Their primary responsibility is ownership of service excellence, championing the user experience, and driving continuous improvement within technology initiatives while improving the efficacy of our systems by contributing to the overall success of technology of the organization. This position reports to our Milford, CT offices and will be responsible for multiple campuses throughout the United States.Responsibilities and DutiesManagement of the Helpdesk team, both onsite and remote, including tools, processes, and proceduresCreation, Adherence, and Delivery of documented SLAsEscalated Technical SupportProject ManagementProcurement ManagementIncident Management and Coordination across technology teamsVendor ManagementShift and Schedule ManagementTeam Building, Mentoring, and Performance ManagementContinuous Improvement of Processes, Tools, and Technologies utilizedResearch and Continuous LearningOn-Call and Flexible Shift ParticipationQualifications And SkillsIT Certifications Preferred (ITIL/CSM/etc.)Problem-solving SkillsTechnology Troubleshooting SkillsManagement Experience PreferredCustomer Service SkillsCompensation$80,000 $110,000Benefits and PerksMonthly Profit Sharing Award ProgramMedical, Dental, VisionLife, Disability, Critical Illness, AccidentPTO (Paid Time Off)401k with Company MatchExclusive Discount OfferingsNo phone calls or agency referrals, please.FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.Powered by JazzHRpdR1a3R4gK

Keywords: FCP Euro, Milford , Help Desk Manager, Executive , Milford, Connecticut