Help Desk Manager
Company: FCP Euro
Location: Milford
Posted on: May 13, 2022
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Job Description:
Helpdesk ManagerAbout FCP EuroSince 1986, FCP Euro has become
the leading online store for OE, OEM, and Genuine replacement parts
for European cars. Check out our website at if you haven't already
done so.Because of unprecedented growth and an incredibly
enthusiastic community, we're expanding our company, and we are
growing fast! With the right people, we're convinced the next few
years will be an incredible period of growth and excitement. To
meet this challenge, we're looking for new team members.We first
look for chemistry, ambition, and compatibility, then we focus on
the appropriate skills for each position. Here at FCP Euro, our
culture is key!Right now, we're in one of the most exciting phases
in our history. You're going to sense urgency and energy when you
become part of the FCP Euro family. Everyone has an opportunity to
grow with us, especially people who show entrepreneurial spirit,
ambition, and brilliance.Job SummaryThe Helpdesk Manager at FCP
Euro is responsible for the growth and success of the Helpdesk as
well as user support with a focus on customer service and the user
experience. They will own the service and support workflow and
processes, aligning and working directly with the Director of IT.
Supporting technologies must be efficient, effective, and maximize
productivity. Their primary responsibility is ownership of service
excellence, championing the user experience, and driving continuous
improvement within technology initiatives while improving the
efficacy of our systems by contributing to the overall success of
technology of the organization. This position reports to our
Milford, CT offices and will be responsible for multiple campuses
throughout the United States.Responsibilities and DutiesManagement
of the Helpdesk team, both onsite and remote, including tools,
processes, and proceduresCreation, Adherence, and Delivery of
documented SLAsEscalated Technical SupportProject
ManagementProcurement ManagementIncident Management and
Coordination across technology teamsVendor ManagementShift and
Schedule ManagementTeam Building, Mentoring, and Performance
ManagementContinuous Improvement of Processes, Tools, and
Technologies utilizedResearch and Continuous LearningOn-Call and
Flexible Shift ParticipationQualifications And SkillsIT
Certifications Preferred (ITIL/CSM/etc.)Problem-solving
SkillsTechnology Troubleshooting SkillsManagement Experience
PreferredCustomer Service SkillsCompensation$80,000
$110,000Benefits and PerksMonthly Profit Sharing Award
ProgramMedical, Dental, VisionLife, Disability, Critical Illness,
AccidentPTO (Paid Time Off)401k with Company MatchExclusive
Discount OfferingsNo phone calls or agency referrals, please.FCP
Euro provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination or
harassment of any kind on the basis of race, color, religion,
sexual orientation, sex, gender identity or expression, national
origin, cultural heritage, ancestry, political belief, age, marital
status, family status, pregnancy, physical or mental disability,
intellectual disability, learning disability, veteran status or any
other characteristic protected by the law.Powered by
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Keywords: FCP Euro, Milford , Help Desk Manager, Executive , Milford, Connecticut
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