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Product Manager

Company: Quadient
Location: Milford
Posted on: February 25, 2021

Job Description:

Covid-19 update: To keep you and our employees safe, we're making changes to our job postings and hiring process. Learn more Quadient is the driving force behind the world's most meaningful customer experiences. We simplify the connections between people and what matters through four key solution areas: Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions. We're trusted by hundreds of thousands of customers around the world to help them create personalized interactions and make meaningful connections. Quadient. Because Connections Matter. Click HERE to learn more about Quadient. General Summary The Product Manager helps develop, manage, and support the product roadmaps for Quadient CXM software and services offerings. This includes strong technical and strategic positioning and messaging as well as assisting in all functions related to product requirements management, governance, and product launch. The Product Manager is a vital link between Product Management, R&D, Marketing, and Sales organizations and must ensure the strategy of Quadient is implemented and lived in the designed products and features. This calls for a high degree of integrity and dedication towards Quadient and the assigned responsibilities. The Product Manager is assigned to the following tasks within the product line on which they are focused: -- Voice of the Customer to R&D -- Engage with customers, prospects and others in the market to understand needs, position our capabilities, and be the market-facing driver of the product roadmap -- Develop and maintain user personas and scenarios -- Drive and track customer acceptance of new and existing products -- Product/Solution Messaging & Positioning -- Define new solution directions and features to maximize market acceptance and sales potential -- Develop and implement competitive positioning strategies and tactics -- Formulate detailed business and marketing plans to develop solutions to support the corporate strategic objectives -- Ensure sustainable differentiation is identified and communicated internally and externally -- Product Readiness & Launch -- Plan pre-launch activities, product launches, follow-up activities and on-going market support -- Assist in the development of marketing materials -- Track and evaluate solution performance, including revenue, unit sales, average sales price, etc. Required Skills & Experience -- Minimum 5 years' experience in a similar function in the Software industry with a focus in customer communications, CRM, digital experience, analytics, or BPM. Or Minimum 5 years' experience in a similar function in Software industry with a focus in omnichannel communications, mobile apps, Cloud and SaaS -- Experience in at least 2 of the following functions is desirable: Product Management, Product Marketing, Technical Marketing, Marketing Campaigns, Sales, Presales -- In-depth knowledge of the customer communication market, customer experience management market, competitive solutions and general market conditions and trends -- Demonstrated success in working within a cross-functional environment. Ability to effectively collaborate, influence, and persuade -- Must be a strong public speaker, comfortable in front of large, senior groups, and a solid writer and communicator -- Self-motivated to work both independently and collaboratively with team members delivering quality projects with tight timelines -- Fluent in written and spoken English Quadient values andactively seeks candidates who display:

  • Empowerment - embrace and drive change
  • Passion - determined to drive customer success
  • Inspiration - lead by example and constantly innovate
  • Community - collaborate like crazy What We Offer You:
    • Company subsidized Medical, Dental, and Vision Insurance
    • 401(k) Retirement Plans -Company Match Offered
    • Life & Disability Insurance -Company Sponsored
    • Paid Vacation, Sick Leave, & 11 Company Holidays
    • Tuition Reimbursement Program
    • Company Sponsored Diversity Groups Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or--fee based--recruitment services.-----
      The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Quadient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Get tailored job recommendations based on your interests.

Keywords: Quadient, Milford , Product Manager, Executive , Milford, Connecticut

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