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Support Engineer

Company: Attentive
Location: Milford
Posted on: September 24, 2022

Job Description:

About Attentive: Attentive - is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences. We're looking for naturally curious, creative people that can think on their feet and enthusiastically tackle problems head on. As a Support Engineer you will work with our Client Strategy team to ensure service customers' technical needs are met as our product offerings rapidly grow. You will serve as a key link between Client Strategy (CS) and Engineering, enabling CS to help their clients employ Attentive technology to achieve their marketing goals. Support Engineers communicate well with and manage expectations with clients as well as internal stakeholders including Client Strategy, Engineering, and Product. Responsibilities - Serve as a technical point of contact support resource for Client Strategy to drive assist in the resolution of technical requests, involving: Scoping net new or enhancing existing 3rd party integrations, helping clients use the full suite of our APIs and webhooks, improving client data quality, and identifying and actioning technical issues that arise from all of the above. - Communicate with clients through a Client Strategist or directly through calls and meetings to best understand and identify customer issues and your role in addressing them. - Translate customer feedback to engineering action, leveraging proper escalation routes to manage internal and external stakeholders' expectations. - Work cross functionally to triage and mitigate issues. - Creatively problem solve to develop strategic, reusable solutions.Identify bugs and effectively escalate to the appropriate internal parties. Skills & Qualifications - Affinity for problem solving and crafting creative, reusable solutions - Willingness to step out of your comfort zone to try/learn new things - Insightful, innovative and adapts well to a dynamic and fast-paced environment - BS/BA Degree or equivalent - Experience in MarTech/AdTech or a technical service environment not required but preferred. - Strong communication skills; ability to explain technical concepts to non-technical people. - A critical thinker with the ability to logically and methodically investigate and problem-solve. - Code Aptitude: Ability to read and understand HTML/CSS is a plus - Familiarity with at least one programming and scripting language (such as JavaScript, SQL) is a plus - Familiarity with REST APIs and API documentation - Exceptional organization, prioritization, and time-management skills in a fast-paced and demanding environment. - Effective cross-department communication. You'll get competitive perks and benefits from health care to home office equipment , to help you bring your best self to work. LI-remote LI-HL1 Attentive Company Values Default to Action - Speed is our best offense and defenseNever Settle - Continuously raise the bar for yourself and your teammatesHard Work Solves Big Problems - Success requires grit and resilienceBe Attentive - Work together as a team to drive greatness for our company and our customers If you do not meet all the requirements listed here, we still encourage you to apply No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.

Keywords: Attentive, Milford , Support Engineer, Engineering , Milford, Connecticut

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