Customer Experience Team Member

Company: Opal Core Marketing
Location: New Haven
Posted on: July 16, 2025

Job Description:

Opal Core Marketing is a customer relations firm in the Meriden area that specializes in innovative sales solutions that capitalize on quality customer service and direct communication. We take pride in a customer service and sales approach that hones in on the customer’s needs, wants, and ultimate satisfaction. Although the sales industry typically involves mass media outreach campaigns, we believe that the best way to ensure long-term customer retention is to provide thoughtful, hands-on, and ongoing sales and customer support that adequately meets customer needs while exceeding their expectations. Due to our personalized approach to customer service, we have seen substantial growth in our profit margins and customer acquisition over the last year. We are now aiming to expand our operations into 5 new locations over the next 18 months and to continue to acquire new markets and customers across the country. Because of these goals, we are in need of new Customer Experience Team Members to join our up-and-coming team! As a Customer Experience Team Member with Opal Core Marketing, your core responsibilities include forging quality relationships with prospective customers, assisting in the scheduling of installation appointments, troubleshooting customer inquiries and closing sales. You will learn vetted sales techniques, customer service strategies, and customer relations methods that will help you be successful in this role. Responsibilities of a Customer Experience Team Member: Build lasting relationships with customers by providing accurate product information and suggesting products that effectively solve their concerns Stay up-to-date on all available products, services, and promotions to ensure the most accurate information is presented to prospective customers Act as the liaison between customers and the company, collecting valuable feedback and passing along critical information Assist customers in analyzing options, processing orders, placing requests, and scheduling delivery and installation dates Troubleshoot all customer issues regarding pricing, billing policies, coverage issues, and customer service disputes

Keywords: Opal Core Marketing, Milford , Customer Experience Team Member, Customer Service & Call Center , New Haven, Connecticut