Program Sr Manager
Company: Canon Solutions America, Inc.
Location: Melville
Posted on: May 3, 2024
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Job Description:
Program Sr ManagerUS-NY-MelvilleJob ID: 31790Type: Full-Time# of
Openings: 1Category: FacilitiesNY - Melville-Canon-MSAbout the Role
Maintains strategic oversight of all program elements across an
assigned enterprise account with annual revenue above $2M per year.
Responsible for oversight of the Sales/TCO Process, Implementation
Process, and Program Management Process. Works with assigned
managers and business unit leaders to ensure the effective
leveraging of program metrics and other resources to develop and
institute activities designed to optimize program performance and
cost savings achievement. Builds strong relationships with key
decision makers across all areas of the client organization.Your
Impact PROGRAM MANAGEMENT- Directly manages assigned resources
relative to the full spectrum of the (1) Sales/TCO, (2)
Implementation, and (3) Program -Management Processes within
assigned account.- Supports the Change Management requirements at
each assigned account by providing advisory around the leveraging
of Change Management's expertise, available metrics, and Canon
Account team insight to implement activities designed to optimize
program performance within targeted groups. RELATIONSHIP
MANAGEMENT- Develops and manages the relationship with client's
senior level executives.- Resolves complaints escalated by the
Program Administrator or other end users.- Ensures Canon Solutions
America and Canon USA are represented in opportunities of mutual
interest. - Partners with Sales Leadership to ensure ongoing
strategic program activities align with sales activities and
objectives for assigned accounts.- Ensures effective relationships
are in place and being managed with third party suppliers/vendors,
including the monitoring of performance against KPIs, SLAs, and/or
customer expectations and the implementing of corrective actions as
required.- Ensures customer satisfaction and profitability by
ensuring compliance with established standards and policies for the
operation, as well as driving the management and development of
site human resources. BUSINESS DEVELOPMENT- Sets strategy for
expansion of existing and new services within assigned account.-
Supports the Strategy Team with operation analysis, recommendations
and effective portfolio management in order to meet business
expansion goals (service expansions and new service sales) within
assigned accounts.- Leads operations involvement in the sales
process for new business generation in order to meet business
expansion goals (new client sales).- Ensures the successful
introduction of new contracts or services. PEOPLE MANAGEMENT AND
DEVELOPMENT- Ensures effective performance management with direct
reports and oversee the annual performance management process.
Completes the annual performance reviews for all eligible
employees. - Trains and mentors direct and indirect staff- Ensures
effective two-way communication with direct reports and within area
of responsibility.- Coaches and develop directs reports and ensures
it is effective in all areas of responsibility.- Recruits and
selects direct reports and key roles.- Contributes to the
succession planning process for management positions.- Implements
management by objectives for direct reports.- Ensures all Human
Resources matters are managed effectively and consistently.-
Manages the strategic allocation of resources. Supports corporate
and business unit Human Resources initiatives. CONTINUOUS
IMPROVEMENT- Creates and fosters a culture of continuous
improvement. Ensures the effective implementation of the Account
Management Plan.- Maintains operational compliance and standards.
Facilitates the sharing of standard practices.- Requests and
coordinates resources in supporting the on-site operations.
Recommends additions and changes in corporate support functions.-
Ensures the continuous review and improvement of management
information. FINANCIAL MANAGEMENT- Accountable for the financial
performance of account against budget.- Ensures a structured plan
for profit enhancement is in place.- Develops and analyzes monthly
performance progress reports; takes appropriate action. Manages
forecasting as required.- Participates in the development of
productivity and performance measurements as required. Ensures
contract compliance.- Reviews and assesses business risks as
necessary, engages National Operations for remediation support.
ADDITIONAL RESPONSIBILITIES- Understands all software and hardware
requirements necessary for print production submission and tracking
applications- Core focus on output and document management
strategies. Key elements include hardware, software, document
management, workflow analysis, sustainability impacts and
staffing.- Digital and/or Commercial Print Production experience-
Experience in the operation of high-volume print production
equipment and knowledgeable in finishing/binding services.About
You: The Skills & Expertise You Bring - Bachelor's degree in a
relevant field or equivalent experience required - 9 years of
related experience, with management experience - Requires advanced
operations and financial knowledge, experience as a Program Manager
in a Technology or Professional Services Environment. - Requires
leadership ability, strong interpersonal and communications skills.
Requires problem solving and analytical skills. - Significant
experience in a customer service oriented environment. - Experience
interfacing with executive level customer contacts. - Position
requires up to 25% overnight travel (valid driver's license and
acceptable driving record necessary). In accordance with applicable
law, we are providing the anticpated base salary for this role:
$96,880 - $145,090. Company Overview About our Company - Canon
Solutions America, Inc. empowers companies of all sizes to succeed
by supplying market leading enterprise, production, and large
format printing solutions, supported by exceptional professional
service offerings. With unwavering dedication to promote
professional innovation, Canon Solutions America, Inc. helps drive
sustainability, nurture efficiency, and regulate costs through the
unification of comprehensive digital and traditional printing and
document management solutions. As a wholly owned subsidiary of
Canon U.S.A., Canon Solutions America, Inc. is headquartered in
Melville, NY and has sales and service locations across the U.S.
Our parent company, Canon Inc. (NYSE: CAJ), which earned
approximately $30.4 billion in global revenue in 2020, ranks third
overall in U.S. patents granted in 2020 and was named one of
Fortune Magazines Worlds Most Admired Companies in 2020. Canon
Solutions America offers a competitive compensation package
including, for eligible positions, medical, dental, vision, 401(k)
Savings Plan, discretionary profit sharing, discretionary success
sharing, educational assistance, recognition programs, vacation,
and much more. A more comprehensive list of what we have to offer
is available at We comply with all applicable federal, state and
local laws, regulations, orders and mandates, including those we
may be required to follow as a federal government
contractor/subcontractor. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status. If you are not
reviewing this job posting on our Careers site , we cannot
guarantee the validity of this posting. For a list of our current
postings, please visit us at . #CSAPosting Tags #PM20 #LI-JZ1
#LI-ONSITEPIc98beededc02-31181-34271439
Keywords: Canon Solutions America, Inc., Milford , Program Sr Manager, Executive , Melville, Connecticut
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